Common issues on why your KYC application process may have failed have been that
(1) You are either in or a national of a restricted country deemed by the incubator projects legal.
Balkans (Albania, Bulgaria, Bosnia and Herzegovina, Croatia, Greece, Montenegro, Macedonia, Romania, Serbia, Slovenia, Turkey), Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, Zimbabwe, or to those that are identified by OFAC (Office of Foreign Assets Control) as Specially Designated Nationals ("SDNs").
(2) Submitted Documents not correct or do not line up with submitted information.
At this point in time of where our KYC beta system is at, it will probably quicker to just create a new account.
Make sure you have front ID back ID and a selfie that's not a professional pic or looks like it could have been pulled from a public site. The best selfie would be one holding the same ID provided.
Also, please make sure the data is readable from the ID. So we can see the birthday, expiration date, etc.